SUPPORT & FREQUENTLY ASKED QUESTIONS

RACER FAQS & GUIDE

Everything you need to know about renting and receiving your karting POV footage at Pune Kartdrome.

Where do I collect the camera at Pune Kartdrome?

Head to Pitlane Counter 2 near the briefing room 10 minutes prior to your race time. Show your Booking ID (e.g. KC-2026-00042) to the KARTCAM pit crew.

Can the camera be mounted on my personal helmet?

Yes! We support standard full-face motorcycle and karting helmets with chin mounts. If you use a rental helmet provided by the track, our technician will provide an approved pre-mounted helmet or attach a clamp mount in 30 seconds.

How fast do I get my video footage?

Under normal track conditions, your raw video files are uploaded to Google Drive within 10 to 15 minutes after returning the camera. You will receive an instant notification on WhatsApp.

How long will my Google Drive video link stay active?

Footage is retained in Google Drive for 14 calendar days from your race session. We recommend downloading the uncompressed file to your phone, laptop, or Google Drive account.

What is the difference between 4K and 1080p packages?

Both packages record at ultra-smooth 60 frames per second. The 4K ULTRA tier captures four times the spatial resolution at 100Mbps bitrate, ideal for high-res television playback and YouTube uploads. The 1080p CORE tier is optimized for quick mobile sharing, Instagram Reels, and TikTok.

What happens if my race is delayed or cancelled due to rain?

Your reservation will automatically roll over to the next available session on the same day or be credited for a future visit. Simply inform the staff at the counter.

Is a security deposit required?

No! There is zero security deposit required. The rental is linked to your confirmed booking and race session.

STILL HAVE QUESTIONS?

Visit the trackside desk at Pune Kartdrome or message our race coordinator.